An ITIL Certification quite critical that you must attempt the interview of ITIL very seriously and follow the following Question answers before attempting the interview.
- Can ITIL reduce the cost of IT investment in an organization?
- How and who determines a proposed change in the Change Management process?
- Define SLA and its types?
- What is OLA?
- What is the significance of SACM?
- What is need of CSFs?
- When will you generate an SDP?
- Name two service management processes, in ITIL Certification?
- Define the correlation between, Availability service time, downtime and availability?
- How will you go about when a Change request is made?
- Define PDSA cycle?
- Define Balanced Scorecard?
- How is ITSCM associated with BCP?
- Name ITIL Based Models usually incorporated by organizations?
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